Design Software and Skills

UX Design Practice Verticals     Knowledge Usage     Knowledge Usage
UX Design Practice Verticals   Axure
OmniGraffle
Photoshop
Illustrator
Acrobat
Fireworks
Keynote
Balsamiq
InDesign
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  Sketch3
Word
PowerPoint
Visio
Excel
SharePoint
AfterEffects
HTML
CSS
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Work Samples

Projects Research Sitemap/Flows Sketches Prototype Specs
Multiple Products Purchasing
Shopping Cart for AA.com during Reservation Retrieval
 
Entrée Reservation
Online Meal Reservation on AA.com
   
Supply Intensity Trending
Spending and Saving Opportunity Analytics for Hospitals
     
Price Quantity Mix
Price vs. Quantity Analytics by Hospital and Suppliers
     
Market Share
Market Share Analytics by Hospital and Suppliers
     
RemitDATA
User Behavior Research on Healthcare Claims Specialists
       
OneVerse
Fund-raising website for Biblical Publication
     
Central Dallas Ministries
Non-Profit Organization website
     
Graphical View in Sabre Red Workspace
Graphical Booking Engine to replace legacy booking system
     
Application Style Guide
Sabre Airline Solution Style Guide for Web/Desktop Applicaitons
       

Professional Experience

Thomson Reuters, Carrollton, Texas
4/2017 – current
UX Lead
Led team to design, architect and evaluate solutions for end users. Coordinated user research, reviewed designs, and ensured UX deliverables are provided on time and according to Company’s design standard. Built relationships and effectively influence in a cross-functional organization. Provided leadership and talent development, and responsible for team’s actions.

7/2015 – 4/2017
Senior User Experience Designer

Work closely with product management, product architects, and development teams to create a holistic user experience for the next generation of ONESOURCE tax and accounting product suite used by the corporate and firm tax departments. Mentor product and development teams to integrate Agile UX principles into their daily work. Lead design sessions, coordinate usability testing, conduct customer interviews, build wireframes and create interactive prototypes.


JCPenney, Plano, Texas
10/2013 – 7/2015
Senior Information Architect

Utilized sketches and wireframes for proof of concept and interactive high-fidelity prototypes for usability testing. Designed for multiple device platforms (Desktop, tablet, mobile, native iOS and Android) to support the UX and merchandizing strategies of jcpenney.com.


American Airlines, Fort Worth, Texas
10/2012 – 10/2013
User Experience Lead

Designed user-focused solutions to promote merchandizing products on AA.com. Defined interaction direction to optimize online and mobile purchase experience based on user research and passenger behavior pattern, then verified design through user testing of interactive prototypes.


MedAssets, Plano, Texas
4/2012 – 10/2012
Senior User Experience Designer

Provided user-centric design and analysis for a wide suite of healthcare applications. Translated business requirement, test results, user feedback and company standards into a user interface solution, and documented page-level detail interactions.


RemitDATA, Plano, Texas
7/2011 – 4/2012
Senior User Experience Designer

Conducted user research and onsite observation with healthcare customers, created wireframes, site maps, schematics, feature lists, mockups, and visual specifications. Worked closely with marketing executives and development team to redesign the entire portfolio of applications, providing a real-time comparative analytic solution in healthcare, offering analytics on reimbursement, utilization and productivity measures to out-patients providers, health systems and billing companies.


Sabre Holdings, Southlake, Texas
3/2008 – 7/2011
Senior Usability Designer

Designed user-centric interfaces for Airlines and Travel Agency products in multiple platforms (desktop, web, mobile, touch kiosk, and keyboard-driven). Conducted user research, onsite observation, and workshops with customers. Provided design workflows, wireframes, and design documentations. Conducted usability testing with human factor teams to verify the designs before product deployment.

9/2007 – 3/2008
Visual and Interaction Designer

Defined a style guide and designed visual elements for Airline Solutions’ GUI development to support the migration and redesign effort of 100+ products to new company standard.


Sprint, Irving, Texas
7/2003 – 3/2007
Web Application User Interface Designer

Designed internal applications’ user interface, while ensuring website content and design elements are within company's standard. Provided customer support to 500+ daily internal users.

6/2000 – 7/2003
Graphic Designer and Webmaster

Designed internal sites and promotional materials for an organization of 1100+ employees.
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